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Security & PCI compliance

Your card details are handled with bank-grade care

Because Dial A Deal accepts card payments, we treat payment security as a first-class part of the product. Here's exactly how we protect your card data and personal information.

Card data

We don't keep your card number

Card payments are processed through a PCI DSS Level 1 certified payment provider — the highest level of payment-industry security. Your card details are tokenized at the moment of payment.

  • We never store your full card number (PAN) or security code (CVV).
  • We hold only a secure token plus limited details (card brand, last four digits, expiry).
  • On the web, card fields are served and captured directly by the processor (hosted fields).
  • We charge your card only after you approve the full, itemized total.

Our compliance posture

  • Payments handled by a PCI DSS Level 1 certified processor.
  • We complete the applicable PCI Self-Assessment Questionnaire (SAQ).
  • Quarterly network scans by an Approved Scanning Vendor (ASV) where required.
  • Card data is kept out of scope by design — tokenization, no storage.
PCI DSS compliance is an ongoing program we maintain, not a one-time event. Compliance documentation is available to partners and payment providers on request.

On the phone

  • You enter your card on your phone keypad (DTMF).
  • Tones are captured by the certified provider and masked from agents.
  • Card numbers are excluded from any call recording.
  • No person at Dial A Deal ever hears or sees your card number.
Phone payment security

Pay by keypad, not out loud

Reading a card number to a stranger isn't safe — so we don't ask you to. Our telephone payments use DTMF masking: you key in your card on your phone, the digits are captured securely by our PCI DSS compliant provider, and they're hidden from our staff and from call recordings. This keeps your card safe and keeps sensitive data out of our systems.

Beyond payments

How we protect everything else

Encryption in transit

All traffic between you, Dial A Deal, our processor, and eBay is protected with HTTPS/TLS.

Least-privilege access

Only authorized staff can access the limited data needed to fulfil and support your order.

Data minimization

We collect only what we need, and we retain it only as long as necessary — see our Privacy Policy.

Consent on calls

We tell you when a call is recorded and capture your spoken approval as proof of authorization.

Fraud controls

We use our processor's fraud screening and verification tools to help keep payments legitimate.

Incident response

If a security issue ever occurs, we act quickly to contain it and notify affected users as required by law.

Report a security concern: security@dialadeal.net. We welcome responsible disclosure and aim to respond promptly.

Shop with confidence

Secure payments, real protection, and a team that handles the details.

Call +1 (845) 444-1114 How it works