Once we buy your item, Dial A Deal stays with you all the way to delivery — and beyond. Tracking, delivery problems, returns, refunds, seller messages, and escalations are all handled by us on your behalf, using eBay's official systems and buyer protection.
You receive a confirmation and an order reference (e.g. DAD-100482) by SMS and/or email right after payment. You can quote this reference any time you contact us.
When the seller ships, we capture the tracking details through eBay's Order API and pass them on to you. You can also just call us for a status update.
We confirm delivery. If anything looks wrong — item not received, damaged, or not as described — we open a case immediately (step 4).
Changed your mind or there's a problem? We start the return with the seller, arrange a return label where eligible, and process your refund back to your original payment method once the return is accepted.
Need a question answered or a resolution? We message the seller on your behalf through eBay and relay their response to you.
If the seller doesn't resolve it, we escalate through eBay's dispute process and the eBay Money Back Guarantee where it applies, and see it through to a refund or replacement.
However you ordered, we can read this status to you on a call or show it on the web. (Example order.)
Call or message us with your order reference and we'll tell you exactly where your item is, with the seller's tracking.
If the item is eligible, we initiate the return, arrange a label, and keep you posted until it's accepted.
When a refund is approved, the money is returned to the original payment method you used to pay us.
We message the seller on your behalf through eBay for questions, defects, or special requests.
If a seller won't resolve an issue, we escalate via eBay's dispute process and Money Back Guarantee where applicable.
Need an order summary or receipt? We can resend your confirmation and price breakdown any time.
Have your order reference ready and we'll sort it out.